Help after checkout
Returns & order support
Check the return options for your exact order.
Review the policy before buying
Personal-care items may have specific return conditions. Read the terms shown with the selected offer before ordering; eligibility can depend on the seller, condition and reason for return.
Start with your order details
Sign in to the account used to purchase, find the Lemisol order and choose the available return or support action. Follow the instructions shown for that order.
Wrong item or damaged bottle
Keep the bottle and original packaging while you contact the order’s support team. Explain whether the formula, bottle volume, pack count or condition differs from what you ordered.